"Building a Human-Assisted Bot: A Professional's Guide"
The article provides a guide for professionals on building a human-assisted bot. It outlines the key steps, including defining the scope, choosing the right technology, designing the conversation flow, implementing escalation protocols, integrating with CRM and other systems, training the bot and agents, and monitoring and optimizing the system. The article emphasizes the importance of careful planning, execution, and ongoing optimization to create a system that enhances customer service efficiency and provides personalized assistance.
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